Frequently Asked Questions
How far in advance should I book my rental?
at least 2 weeks in advance
How do I place an order?
Visiting our Product Catalog and submitting an inquiry
Emailing us at [info@prosperaevent.com]
Calling us at [236-969-8698]
What information do I need to provide when booking?
Event date and time
Delivery address (or if you plan to pick up)
Tent size and quantity
Number of tables and chairs
Can I add or change items after I’ve placed my order?
Yes, subject to availability. Please contact us as early as possible to request changes. Additions made within 7 days of your event may incur rush fees.
What payment methods do you accept?
- Bank E-transfers
- Cheque
- Cash
Is a deposit required?
non‑refundable deposit of 50% of the total rental fee
When is the final payment due?
What is your cancellation policy?
| Notice Given | Refund of Payments (Excluding Deposit) |
|---|---|
| 14+ days before event | Full refund |
| 7–13 days before event | 50% refund |
| Less than 7 days before event | No refund |
Do you offer delivery and setup?
Yes! We offer professional delivery and setup services for all our equipment. We’ll bring everything to your site, assemble it, and return after your event to take it all down. You don’t need to lift a finger.
How much does delivery and setup cost?
Distance from our warehouse
Size and complexity of your order
Site accessibility and setup time
We provide a customized quote
What if I prefer to pick up the equipment myself?
always free
What if my delivery site has limited access?
Narrow driveways or alleys
Low overhead wires or tree branches
Steps or steep slopes
Soft ground that may be difficult for vehicles
What if something gets damaged?
We understand accidents happen. Please notify us as soon as possible if any equipment is damaged. You will be responsible for repair or replacement costs depending on the extent of the damage. A detailed damage policy is included in your rental agreement.
What kind of ground is needed for tent setup?
Grass
Pavement or asphalt
Compacted soil
Concrete
The ground should be level, firm, and free of debris
What happens if it rains on the day of my event?
Our tents are water‑resistant and designed to handle light rain. In the event of heavy rain, strong winds, or thunderstorms, we recommend taking precautions to ensure safety. We monitor weather conditions and will communicate with you if adjustments are needed. For severe weather, we may delay setup or recommend rescheduling.
Do I need a permit to set up a tent?
Permit requirements vary by city, county, and property type. Some areas require permits for tents over a certain size (often 10×10 or larger). It is your responsibility to check with your local municipality and obtain any necessary permits before your event. We can provide tent dimensions and specifications to assist with your application.
What if I need to extend my rental?
If you need to keep the equipment longer than originally planned, please contact us as soon as possible. Extensions are subject to availability and may incur additional fees.
When will you pick up the equipment?
For delivered rentals, we return to remove the equipment on the agreed date, typically the day after your event. We’ll confirm the pickup window in advance.
How do I return equipment if I chose self pickup?
Return the equipment to our warehouse during business hours on or before the agreed return date. Please ensure all items are clean and accounted for to avoid additional fees.